Hi, how can we help?
General
What is Driff?
Driff is a platform that allows people to connect with their communities through 1-on-1 paid messaging, phone calls, or video calls. It is a direct line to some of the world’s most influential people—a place to learn, get feedback, or just have a real conversation.
How do I know this is real?
All talent accounts on Driff have been verified to guarantee they are who they say they are.
Do I need to create a Driff account in order to message people?
When you're ready to start sending messages, you'll need to create an account. All of your messages will be saved to your Driff account.
How long does it take to get a response to my message?
All creators, artists and experts on Driff have their average response time listed directly on their profile.
Am I charged when I receive a response from someone?
You are not charged when you receive a text message response; you are only charged to send the initial message.
I did not receive a response to my message. What now?
If you have not received a response within 24 hours, you are eligible to submit a refund request from your "Messages" page to get your credits back instantly.
Billing
Are there any recurring fees?
No, there are no subscriptions or recurring fees. Each purchase is a one-time transaction.
How do I get billed?
You are only billed if you choose to purchase credits through your account page on the website.
How will purchases appear on my credit card statement?
Purchases will appear as "DRIFF LLC" on your credit card statement.
Account
I need to update my phone number...
Please fill out the contact form including your current email and phone number along with the new number you would like to use.
I want to change my username...
Please fill out the contact form and include the current details linked to your account along with the new username you would like to use.
How do I cancel my account?
You can cancel by clicking the "DEACTIVATE ACCOUNT" button at the bottom of your Settings page.
Privacy
Will my contacts see my real phone number?
No, your contacts will never see your real phone number.
Why do I need to verify a phone number?
We verify numbers to ensure you are a real person and to better secure your account.